We take great care to ensure your order arrives safely and on time. Please review our shipping policy below for important details.
A. SHIPPING FEE
We charge a flat shipping rate of $4.95 for all orders, no matter the size or weight.
B. ORDER PROCESSING
1. Processing Time

• Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
• Processing includes order confirmation, payment verification, and packaging.

2. Shipping Confirmation

• Once your order has shipped, a confirmation email will be sent including a tracking number and carrier details.

C. DELIVERY TIME

• Estimated delivery time is 5–7 business days after processing (excluding holidays and weekends).
• Delivery occurs during normal business hours, Monday to Friday.
• Delays may occur during peak seasons or unforeseen events (see Section H).

D. SHIPPING COVERAGE

• We only deliver to addresses within the United States.
• We accept delivery to residential addresses, businesses, and PO Boxes.
• Unfortunately, we do not offer international shipping at this time.

E. TRACKING INFORMATION
1. Tracking details

• Once your order has been shipped, tracking information will be provided via email.
• You can track your package using the tracking number provided.

2. Delay in tracking 

• Please note that there may be occasional delays in tracking updates, especially during high shipping volumes or when the package is in transit between locations.
• If your tracking status hasn’t been updated for more than 48 hours, rest assured that your order is still on its way.

Contact us if you have concerns about tracking delays.

F. VERIFY YOUR SHIPPING ADDRESS

• Please ensure that your shipping address is correct and complete before placing your order.
• Include apartment numbers, suite numbers, or unit numbers when applicable.
• Mistakes in your shipping address could result in delays or additional charges.
• We cannot be held responsible for shipments sent to an incorrect address provided at checkout.
• Address changes cannot be made after your order has shipped.

G. DAMAGED OR LOST PACKAGES
1. Damaged Orders

• If your package arrives damaged, please contact us within 48 hours of delivery with photos or videos of the damage.
• If your package is marked as delivered but you haven’t received it, please contact us immediately.
• We will work with the shipping carrier to resolve any issues and ensure you receive your order.

2. Lost Packages

• If your tracking shows “delivered” but you haven’t received the package, contact us immediately.
• We will work with the shipping carrier to find your order as quickly as possible.

H. POSSIBLE DELAYS

• Unexpected delays can occur due to factors beyond our control, such as: bad weather conditions, shipping carrier issues, holiday periods and peak shipping seasons, natural disasters or emergencies.
• If there is a significant delay, we will contact you with an update as soon as possible.
• During peak seasons (holidays), please allow additional 2-3 business days for delivery.

I. CUSTOMER SUPPORT
If you need assistance or have questions about your shipment, please contact us:

• Email: [email protected]
• Phone: +1 (318) 310-1979
• Response time: We typically respond within 24 hours
• Support Hours: Monday – Friday 9AM – 5PM (PST)

We’re here to help!