We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

A. ORDER CANCELLATION
1. You may cancel your order within 24 hours of purchase.
2. After 24 hours, the order will be processed, and cancellations will no longer be accepted.
3. To cancel your order within the allowed window, please contact us at [email protected] and include your order number.
B. RETURN POLICY 
1. Eligibility for returns

• You may return items within 30 days of receiving your order.
• Items must be in original condition (unworn, unwashed, and with original tags attached).
• Personalized or customized items are non-returnable, unless defective or damaged upon arrival.

2. Return Process

1. Contact Us: Email [email protected] within 30 days of delivery with your order number and reason for return.
2. Return Approval: We will respond within 2 business days with return instructions.
3. Shipping: Once approved, ship your item to

    Return Address
    88 Carriage Lane, Destrehan, LA 70047, United States

Notes

• Please use a trackable shipping method for returns over $50
• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend purchasing shipping insurance for high-value returns

3. Inspection and Refund

• Once we receive your return, we will inspect the item within 3 business days
• You will be notified via email of the approval or rejection of your refund
• Items must be in original condition with all tags attached to qualify for full refund

4. Partial Refunds (Minor Issues)
If your item has a minor defect but is still usable, we may offer a partial refund. Please send photos and a description to our support team — we’ll work with you on the best solution.

5. Refund Process

• Approved refunds will be processed within 7 business days of receiving your returned item.
• Refunds will be credited to your original payment method.
• Please allow 5-7 additional business days for your bank or credit card company to process the refund.
• Original shipping fees are non-refundable unless the return is due to our error.

6. Non-Refundable Items

• Customized or personalized products
• Items marked as final sale
• Items returned after 30 days from delivery date
• Items not in original condition or missing tags

7. Exchanges
If you wish to exchange an item for a different size or color

• Contact us within 30 days of receiving your order
• Exchanges are subject to availability
• Customer responsible for all the return item’s shipping.
• Exchange requests processed within 2 business days

C. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please:

1. Contact us within 48 hours of delivery
2. Provide photos/videos clearly showing the issue
3. We’ll arrange for a replacement or full refund at no additional cost
4. Expedited replacement is available upon request

Notes
• Ensure your return package is securely packed to avoid damage during shipping. We are not responsible for lost or damaged return packages.
• Orders not canceled within the 24-hour window will follow our standard return process.

D. CONTACT INFORMATION
For any inquiries or concerns, we’re happy to assist you.

• Email: [email protected]
• Phone: +1 318-310-1979
• Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (PST)
• Return Address: 88 Carriage Lane, Destrehan, LA 70047, United States